Refund Policy

Last updated 14 July 2026

We want you to be happy with your Pix purchase. This policy explains when refunds and reprints apply. It sits alongside your statutory consumer rights, which it does not remove.

Digital photos

Digital downloads are delivered instantly and cannot be returned, so completed digital purchases are generally non-refundable once the download has been accessed. That said, we will always make it right if something genuinely went wrong, including:

• you were charged but never received a working download link;
• the file is corrupt, or is the wrong photo;
• you were charged more than once for the same order.

Prints

If a printed product arrives damaged, defective, or incorrect, tell us within 7 daysof receiving it and we will arrange a reprint or a refund. Because prints are made to order, we can’t refund a correctly produced print simply because you changed your mind.

Duplicate or mistaken charges

Accidental duplicate charges and clearly mistaken charges are refunded in full — just let us know.

How to request a refund

Email pix@vip.gy with your order number and a short description of the problem (a photo of a damaged print helps). We aim to respond within a few business days.

How refunds are paid

Approved refunds go back to your original payment method through Stripe. Depending on your bank, it can take about 5–10 business days to appear. US Guyana Trading LLC does not add any refund fee.

Before you dispute a charge

If you don’t recognise a charge or think there was an error, please contact us first — we can usually resolve it faster than a bank dispute.